With her stress up I had to tell her to go home.вЂќ He describes how uncertainty hung over them, until at midday he let a patient who had been waiting for surgery since 7 am know that the day is cancelled. All computers are not allowed to be touched. The systems he relies on to stay informed arenвЂ™t working. The only nurse he sees asks вЂњdid you hear?вЂќ. I ask him how he first learned about the attack and he tells me about coming to work on Friday totally unprepared for what heвЂ™d encounter. вЂњYou donвЂ™t know whoвЂ™s looking for who, who wants to see who.вЂќ A generation of staff raised on computers are back to pen and paper. The whole thing is just breaking apart.вЂќ The GDPR, which is designed to protect patientsвЂ™ data, prevents him from using his personal email or other messaging systems for hospital business. Our communication with everyone has been affectedвЂ¦ They canвЂ™t ring me. While those computers are dormant, simple things become difficult everything takes longer complex surgeries have to be cancelled.Дaniel told us that before the attack he would go through a system linked to HSE for each of his appointments, looking for GP referrals by email, checking blood results, accessing scans, reading notes linked to each patient. He has the eyes and slightly exaggerated movements of somebody substituting adrenaline for sleep.ДЄ 21st century health system runs on computers, but the computers in DanielвЂ™s hospital have notes on them saying they cannot be used, and should not be restarted. Throughout our interview he speaks quickly, but with control and understatement. Just as it had moved on from the Colonial Pipeline attack that preceded HSE, and the attack on AXA insurance that followed it.Дaniel (not his real name) sat with Malwarebytes Labs on condition of anonymity, to explain how this cyberattack is continuing to affect the lives of vulnerable patients, and the people trying to treat them. The story echoed around the world, and then, outside of Ireland at least, the news moved on. Government officials were quick to reassure people that emergency services remained open and the countryвЂ™s vaccine program was unaffected.

In the very early hours of Friday morning, a criminal gang activated Conti ransomware inside HSEвЂ™s computer systems, sparking a devastating shutdown. Since May 14, IrelandвЂ™s Health Service Executive (HSE) has been paralysed by a cyberattack. But this doctor wasnвЂ™t describing a medical condition-this was their assessment of the situation on the ground in the hospital where theyвЂ™re working today, in Ireland. Little surprise, given they belonged to a doctor. As if the person saying them was used to delivering difficult news. The words were delivered quickly, but in a thoughtful and measured way.

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